I ordered high-speed internet service for my new house on the Comcast website. At the conclusion of the ordering process, customers are connected to a live chat with a technician to “finalize the order and schedule an installation date”. This is how I met “Derek”. He was a pain to chat with since he took looooong pauses between exchanges and asked me the same questions as the online order form I had just filled out. Finally, he said the technician would come to my house on 6/6/07 between 1pm and 6pm. I waited at home all afternoon and no one came. I called Comcast at 6:15 and was told that they had no record of my order in the system. Apparently “Derek” took my info, but never entered any of it. I told the poor customer service woman that unless I get some kind of discount I’d be going to another provider. She offered me the first four months of service at half price and discounted installation fees. I accepted and now I’ll be waiting at home on 6/13/07 between 1pm and 4pm for my internet to finally be up and running. I’m still kind of ticked at “Derek”, but what can you do?
So tune in later this week for a proper blog update including some pictures of our recent camping trip to Beaver Creek Valley State Park! Thanks for your patience! If you really need your blog fix, check out some of my favorites listed on the right.